HubSpot comparisons
      Back to home
      1. Help Center
      2. HubSpot
      3. HubSpot comparisons

      HubSpot CRM vs. Microsoft Dynamics 365: Which CRM is the better one?

      We compare the HubSpot CRM with Microsoft Dynamics 365.

      We check both systems against the following criteria:
      • General
      • Awards
      • Pricing
      • Features
      • Integrations

      General

      HubSpot CRM is a free CRM platform that provides a powerful set of tools for engaging with customers and managing CRM-related operations. HubSpot takes care of all customer interaction channels, from website traffic to landline calls. It is easy to use and can also integrate with other business systems.

      Microsoft Dynamics 365 includes cloud-based CRM and ERP applications supported by cutting-edge technologies such as AI and machine learning. It includes modules for marketing, sales, service, finance, operations and commerce. It also provides a 360-degree view of businesses to gain real-time insights that lead to better business results.

      Awards

      Currently we cannot find any awards for Microsoft Dynamics 365. However, HubSpot CRM was named "Best CRM Software" by Finances Online 2019.

      crm2019https://dynamics.microsoft.com/de-de/pricing/

      We found the following reviews on the web:

        HubSpot CRM Microsoft Dynamics 365
      User Satisfaction von Finances Online 99% 96%
      Overall Peer Rating von Gartner 4.5 of 5 4.4 of 5

      Pricing

      The HubSpot CRM is available as a free version. With Microsoft Dynamics 365, things get a bit more complicated. Instead of showing individual tools like a CRM, Microsoft Dynamics 365 shows different business areas and the associated packages. Depending on what is being sought, the prices range from €42.20 per user/month to €1,265.00 per client/month.

      Features

      HubSpot CRM Microsoft Dynamics 365
      Customise views Customer insights
      Deal and Task Board Editable Grids
      HubSpot Marketing Synchronisation Web API Extensions
      Drag and drop communicator  Activity sorting control
      Email integration Programmatic management of product properties
      Phone integration Defining access rights for modular business apps
      Website integration Use form scripts to add icons with tooltips text for view columns
      Enrichment  Client APIs to create and manage records in Dynamics 365 mobile clients.
      Social media Server-to-server authentication
      Enterprise database Process enhancement
      Website visitor Sitemap designer for apps
      Email connections  Power BI
      Sidekick connection Dynamics 365 app for Outlook
       CRM details   Cortana integration
      Templates, tracking and scheduling  

      Integrations

      HubSpot launched the App Partner Program a few years ago to make the integrations that are important to their customers as easy to use as possible. Currently, there are already over 500 different integrations, such as GoToWebinar, Salesforce, Zapier and many more.

      HubspotConnectionGraph_revised-01 (3)

      The following integrations can be found under Microsoft Dynamics 365:

      • Sharepoint
      • Outlook
      • Exchange
      • Yammer
      • One Note
      • Power BI
      • Office 365
      • Dynamics AX
      • Dynamics GP
      • Dynamics NAV
      • ESB Integration